Terms & Conditions

The following Terms & Conditions apply to your use of our website and all services, features and/or content provided by StoreAnchor (“StoreAnchor”, “us”, “we”, “our”). By purchasing one or more services from StoreAnchor, you declare that you have read, understood and agree to be bound by these Terms & Conditions. The latest version of our Terms & Conditions are always available on our website. It is essential that you read these Terms & Conditions prior to purchasing any service(s) from StoreAnchor. 

CONTENTS
Article 1 – StoreAnchor company information
Article 2 – Applicability
Article 3 – The offer
Article 4 – The agreement
Article 5 – The price
Article 6 – Payment
Article 7 – Renewal policy
Article 8 – Upgrade/downgrade of services
Article 9 – Technical support
Article 10 – Backup services
Article 11 – Money back policy
Article 12 – Order fulfillment
Article 13 – Term and termination
Article 14 – Complaints
Article 15 – Disputes
Article 16 – Change of terms and conditions


Article 1 – StoreAnchor company information

StoreAnchor
Genroyhof 2
6095ED Baexem
The Netherlands

Chamber of Commerce number: 75455307
EU VAT number: NL002400768B08

Article 2 – Applicability 

  1. These Terms and Conditions apply to any offer from StoreAnchor and to any agreement concluded between you and StoreAnchor.
  2. In the event that specific service conditions apply in addition to these Terms and Conditions, StoreAnchor shall make these additional service conditions available before concluding an agreement, free of charge. In the event of contradictory terms and conditions, you may always appeal to the applicable provision that is most favorable to you.

Article 3 – The offer 

  1. If an offer is of limited duration, it shall be explicitly stated in the offer.
  2. The offer contains an accurate description of the services offered. The description is suitably detailed to enable you to assess the services adequately. Obvious errors or mistakes in the offer do not bind StoreAnchor.
  3. Accepting an offer does not give you ownership of any kind, it merely grants access and permission to take use of the digital content and/or services provided by StoreAnchor, for as long as the agreement between you and StoreAnchor remains valid. These services include the use of domain names. All ownership rights remain with StoreAnchor at all times. 
  4. By accepting an offer you agree to be bound to a maximum site upload space of 1000 MB. 
  5. By accepting an offer you agree to bear all responsibility for any actions taken upon, damages and/or losses in connection with the use of our services. You acknowledge that StoreAnchor is not in any way responsible or liable for the consequences related to any actions taken (or not taken) in regards to the use of our services.

Article 4 – The agreement

  1. Subject to the provisions in article 4, the agreement becomes valid when you have accepted the offer and the Terms & Conditions.
  2. After accepting the offer, StoreAnchor shall promptly send a confirmation of this via email. As long as this confirmation has not been sent, you may repudiate the agreement.
  3. StoreAnchor will take appropriate technical and organizational security measures for the electronic data transfer and ensure a safe web environment. StoreAnchor shall observe appropriate security measures for payment options.
  4. StoreAnchor may, within the limits of the law, gather information about your ability to fulfill your payment obligations and all facts and factors relevant to responsibly concluding the agreement. If, acting on the results of this investigation, StoreAnchor has sound reasons for not concluding the agreement, he is lawfully entitled to refuse an order or request supported by reasons, or to attach special terms to the implementation.

Article 5 – The price 

  1. Price increases within 3 months after concluding the agreement are only permitted if they are the result of new legislation.
  2. Price increases from 3 months after concluding the agreement are permitted only if 
    1. the initial price was explicitly indicated as discount price at the time of concluding the agreement;
    2. they are the result of legal regulations or stipulations;
    3. you have the option to cancel the agreement before the day on which the price increase starts.

Article 6 – Payment

  1. By accepting these terms and conditions, you agree to authorize StoreAnchor to automatically collect payments in the event of an indefinite subscription renewal.
  2. In case payment fails, the amount(s) to be paid must be settled within 14 days after notice.
  3. In case you have not complied with your payment obligation(s) within 14 days after notice, StoreAnchor may charge interest on the amount due and is entitled to charge you with any extrajudicial collection costs. These extrajudicial collection costs amount to no more than 15% for outstanding amounts up to € 2500, 10% for the following € 2500 and 5% for the following € 5000, with a minimum of € 40.
  4. In case payment obligations are not regularly fulfilled (with a minimum of 3 missed/failed payments), StoreAnchor has the right to increase the monthly rate by a maximum of 20% of the original amount.

Article 7 – Renewal policy

  1. All services are set to automatically renew.
  2. If a renewal cannot be processed, StoreAnchor may make additional attempts to charge your payment method until all payment obligations are fulfilled.
  3. In addition to Article 6, paragraph 4, StoreAnchor may also choose to terminate the agreement, in case renewals cannot be processed automatically on a regular base (with a minimum of 3 missed/failed payments).

Article 8 – Upgrade/downgrade of services

  1. You can upgrade your services at any time.
  2. You can downgrade your services only if your used resources don’t surpass the quota’s of the lower plan.
  3. You can request an upgrade/downgrade by contacting StoreAnchor via the contact form.

Article 9 – Technical support

  1. We only offer technical support related to the functionality of your purchased services.
  2. You can request technical support by contacting us by email or through our official social media channels.

Article 10 – Backup services

  1. StoreAnchor has a duty to back up your digital services on a daily basis.
  2. Backups are kept for a maximum of 7 days.
  3. You can request a backup restore by contacting us by email or through our official social media channels. 

Article 11 – Money back policy

  1. Services can be cancelled at any moment. Due to the nature of our services, we cannot provide refunds. Once you cancel a service, no more renewals will occur.

Article 12 – Order fulfillment 

  1. StoreAnchor shall exercise the best possible care when fulfilling orders.
  2. StoreAnchor strives to fulfill orders within 24 hours. If fulfillment has been delayed, or if an order cannot be fulfilled we shall promptly inform you about this.
  3. If your order is not fulfilled within 3 days after concluding the agreement, you are entitled to repudiate the agreement free of charge.
  4. After repudiation in conformity with the preceding paragraph, StoreAnchor shall return the payment made by the Consumer within 30 days after repudiation.

Article 13 – Term and termination

  1. All agreements are concluded for an indefinite time unless otherwise stipulated.
  2. Agreements will automatically renew each month until termination.
  3. You may at all times terminate an agreement that was concluded for an indefinite time with a notice period of no more than one month.
  4. If you wish to exercise your right to terminate an agreement as described in the preceding paragraphs you can do so by logging into your account on StoreAnchor and canceling your agreement/subscription or by unambigiuously sending an email to StoreAnchor with the request to end the agreement/subscription.
  5. Once termination of an agreement is completed, you can no longer use any services connected to that agreement.

Article 14 – Complaints

  1. Complaints about the execution of the agreement must be submitted fully and clearly described to StoreAnchor within a reasonable time after you have discovered the defects.
  2. Complaints submitted to StoreAnchor will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, StoreAnchor will respond within the period of 14 days with a notice of receipt and an indication when you can expect a more detailed answer.

Article 15 – Disputes 

  1. Only Dutch law applies to agreements between you and StoreAnchor to which these terms and conditions apply (even if you live abroad).
  2. The Vienna Sales Convention does not apply.

Article 16 – Change of terms and conditions 

Amendments to these terms and conditions shall only take effect after they have been published in the appropriate manner, on the understanding that in the case of applicable changes during the term of an offer the most favorable provision for you will prevail.